A phone operator attends to voicemails left at our HOA voicemail. You will not be directly receiving calls, but you will instead be checking the HOA voicemail email address.
- If you can help out with easy questions as where to find HOA rules, what forms to fill out, how to pay the HOA dues, how to report a yard deviation, etc, please do try to answer them.
- More complex issues should be routed to the appropriate board member (president, architectural committee, treasurer, etc.).
- Record all interactions in a log.
- If another HOA person or group of persons needs to act, create a Task in NextCloud with all the parameters of the work. For example, if someone is selling their house, create a task indicating a property transfer request.